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This can prevent similar issues from occurring. Also, it's crucial to remember that, in future, when changing your system, try to deactivate your software beforehand. The procedures are slightly different depending on the platform.įrom my knowledge, the process of reactivating a product key can sometimes take some time, so please be patient. In addition to this, if you're a user of Steam or another similar platform, you might want to consult their respective support for reactivating the game on a new system. I click next and it fails on the authentication phase. I power it up today and it asks for my product key. Please note that if you purchased the product key from a third-party vendor, you would have to contact them instead. I purchased x-plane 11 full version about a month ago and have since downloaded some great photo scenery. Here is the link to contact Microsoft Support: If you have proof of purchase, they may be able to provide you with a new product key. As a last resort, you can consider raising a dispute with the retailer where you purchased the product key.Sometimes, a clean install can help resolve issues related to software activation. If your issue persists, you may want to try reinstalling the software.This includes your Microsoft account details, the product key, and any relevant purchase information. But when I tried to start XP12, the program wanted me to enter my product key. Amazingly, my XP12 was not deleted in this reinstall. While reaching out to Microsoft, ensure you have all necessary information at hand. Posted Novem(edited) I just had to do a complete recovery reinstall of Windows.If you encounter a problem, Microsoft Support can reset the activation of your product key. Hence, you should be able to activate the software on your new machine without any issues. In general, the activation keys for software such as the MSFS 2020 are linked to your Microsoft account, not a specific machine. First off, contacting Microsoft Support should be your initial step.But don't worry, there are solutions to this. Your predicament is one that can occur to anyone and understandably it can be quite frustrating.